Shipping policy

Shipping & Delivery Policy

Last updated: April 27, 2026

This Shipping & Delivery Policy is part of our Terms of Service and should be read alongside our main Terms.

Please review this policy carefully before placing an order. This policy applies to all purchases from our store.

Delivery times are estimates and may vary due to local customs processing

What Are My Shipping Delivery Options?

We offer shipping to the following zones:

1. Countries in Europe (3-15 Working Days)

Free shipping is available for orders of €30,00 and above.

Standard shipping costs €4,95 for orders below €30,00.

2. The following countries: United States, Canada, Japan, South Korea, India, Indonesia and Australia (10-20 Working Days)

Free shipping is available for orders of €30,00 and above.

Standard shipping costs €9,95 for orders below €30,00.

3. Rest of the world (all other countries not listed above) (15-30 Working Days)

Free shipping is available for orders of €30,00 and above.

Standard shipping costs €14,95 for orders below €30,00.

Do You Deliver Internationally?

Yes, we ship worldwide. Shipping fees and thresholds vary depending on your location (see above).

Please note: You may be subject to customs, duties, or import taxes based on your local laws. These charges are not included in our shipping fees, and we are not responsible for any additional costs.

What Happens If My Order Is Delayed?

If your delivery is delayed for any reason, we will notify you as soon as possible and provide a revised delivery estimate.

Questions About Returns?

If you have questions about returning items, please refer to our Refund Policy.

How to Contact Us

For any questions about this policy, you can contact us by email: smartprotex@gmail.com